Once goods have left our store (including when shipped) they are the responsibility of the customer. Please note products cannot be sent to a PO Box address. Orders are only fulfilled and confirmed if stock is available. Payment is required prior to delivery.
GST is included in all advertised prices, where applicable. All orders are processed in New Zealand Dollars. For orders shipped outside of New Zealand there may be duties or taxes charged by your local government before the goods are released to you. Please enquire with your local authorities prior to ordering as these charges are outside of our control.
Orders are processed within three days. Where possible they will be processed more often. Orders in New Zealand will be delivered usually within one to four working days (based on NZ Post advised delivery times – please refer to their website for further information). Overseas orders are usually delivered within three to ten working days (depending on destination). Please note there may be delays to these estimated times if you live in a rural location.
If you're not completely satisfied with your Geraldine Alpaca Centre purchase you are welcome to exchange it for a full refund, an instore credit or an alternative product*. Returned product must be unused, be in the original packaging with all tags still intact, and returned within 60 days of purchase along with the original receipt. Excludes underwear, food and gift vouchers and is at the discretion of staff.
*Refund excludes shipping costs when order has been made online.
Cancelling an order
Should you change your mind you are able to cancel your order up until the point it is dispatched by our team from our store (please note goods may be dispatched before you receive confirmation of a tracking number). We are happy to refund orders to a New Zealand bank account up until this point. For international customers, please discuss our refund procedures with us should you wish to cancel an order – charges may apply.
Acceptable payment forms
We accept payments via Visa and MasterCard. Internet banking is also acceptable, however orders will only be dispatched one payment has been cleared in our bank account.